Privacy Policy

Last updated: 12 September 2026

This Privacy Policy describes how TROVE by SGD (“we,” “us,” or “our”) collects, uses and discloses personal data when you visit or make a purchase from trovebysgd.com (the “Site”), in line with Singapore’s Personal Data Protection Act (PDPA).

Personal Data We Collect

When you browse the Site, place an order, or contact us, we may collect:

  • Contact information such as your name, email address, phone number and WhatsApp number
  • Order information such as billing and delivery address, and details of the items you purchased or enquired about
  • Payment information, processed securely by our payment partner HitPay; we do not store your full card details ourselves
  • Device information such as browser type, IP address and browsing behaviour on the Site, collected through cookies and analytics tools

How We Use Your Personal Data

We use your personal data to process orders and enquiries, communicate with you about an order, consignment or buy back request, provide customer support, improve the Site, and, where you’ve opted in, send you updates about new arrivals and promotions.

Sharing Your Personal Data

We share personal data with service providers who help us run the Site and fulfil orders, including our payment processor (HitPay), our website hosting and platform providers, and our currency display plugin provider. We do not sell your personal data to third parties. We may disclose personal data where required by law.

Cookies

The Site uses cookies to remember your currency preference, keep your cart working, and understand how the Site is used. You can control cookies through your browser settings.

Data Retention

We retain personal data for as long as needed to fulfil the purposes described in this policy, or as required by law.

Your Rights

Under the PDPA, you have the right to access and request correction of the personal data we hold about you, and to withdraw your consent to marketing communications at any time. To make a request, message us on WhatsApp or email trovebysgd@gmail.com.

Minors

Our Site is not directed at children and we do not knowingly collect personal data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date above.

Contact Us

If you have questions about this Privacy Policy, message us on WhatsApp or email trovebysgd@gmail.com.